Service Desk Engineer

DESCRIPTION

 About the job
 
  • As a Helpdesk Engineer, you will be responsible for the resolution of technical ICT incidents such as:
  • Software incidents (MS Windows, MS Office, ERP systems, …)
  • Hardware incidents (Desktop, Laptops, Printers, Smart Phones, …)
  • Network incidents
  • Cable snaps and power failure
  • Problem with appliances and applications
  • You will resolve these incidents either by Phone, Email or Remote tools.
  • You will learn how to provide services to customers in an ITIL environment.
  • As you grow experience in the team, you will be able to grow to more Senior positions.
 Your profile
 
  • A first experience in ICT support is welcome
  • If you have no experience in ICT support, we are looking for someone who has followed an intensive training in ICT or someone who has an experience in customer service.
  • A good knowledge of ICT basics (Hardware, Software & Networks)
  • A very good level of both French, Dutch and English
  • Driving license
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